Veritas Healthcare · Waltham, MA
IT Support Specialist. Location: Waltham, MA. Employment Type: W2. Work Setting: Onsite. We are looking for an IT Support Specialist to provide hands-on technical support across corporate offices, remote users and active project/job sites. Key Responsibilities: provide Tier 1/desktop support for Windows, Microsoft 365, Google Workspace, printers, mobile devices, VPN and connectivity; handle user onboarding/offboarding, account access, permissions, software installation and device deployment; support Active Directory, endpoint administration, MFA, device enrollment and application deployment; troubleshoot basic LAN/Wi-Fi, TCP/IP, DHCP, DNS, VPN and network-access issues; support jobsite technology including computers, printers, Wi-Fi, displays and file access; assist users with applications such as Procore, Sage, Autodesk, Adobe, Primavera P6 and other business platforms; maintain IT documentation, asset records, troubleshooting procedures and knowledge-base materials. Required Skills: 1-3 years of IT Support, Help Desk, Desktop Support or Field Support experience; strong knowledge of Windows 11, hardware/peripherals, Microsoft 365, Google Workspace, user accounts and MFA; basic understanding of TCP/IP, DHCP, DNS, Wi-Fi, VPN and networking; strong communication, troubleshooting, customer-service and organizational skills; ability to travel locally to offices and project sites and handle typical IT equipment. Preferred: Active Directory, endpoint management, device deployment, cybersecurity tools, CompTIA certifications, or experience supporting construction/engineering/project-based environments. Interested candidates, please send your updated resume.
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